Art of Interviewing & Physiology of Deception
Client: Companies Commission of Malaysia – Investigating Officer Workshop 2018
Date: 5th April 2018
Venue: Royale Chulan Damansara
Course Title: Fraud Investigation & Intelligence Techniques in Life Insurance (In House Training)
Client: Great Eastern Life Assurance (Malaysia) Berhad
Dates: 8th January 2018 – 11th January 2018 (3 Days) Read more… “Training: Fraud Investigation & Intelligence Techniques in Life Insurance”
An honest living is not easy. When one is financially wrecked, some people don’t think rationally. Rather than ask for assistance or find a permanent & legal solution to their plight, they steal, lie, cook, scam, & defraud their way out of their misery. Once the money is obtained, their pleasure receptors in their brains are activated. They feel “rewarded” & they’ll want more.
Because the funds are obtained via hook & crook rather than hard work, they spend it lavishly thinking “I can always get more”. Some do get more & more after that. It goes on until their brains become lazy they can’t brainstorm their way to hard-won success.
They steal & cheat as soon as they are in need of funds or provisions, forever sinking themselves into problems & an addiction to immorality. It’s easy to cheat in a game than playing it by the rules, especially when playing by these rules don’t yield “quick” results. Impatience leads to cheating & when you add pressure & desperation into the mix, a morally upright individual may end up looking up the proverbial “Cheater’s Manual” for a strategy to get out of the mess.
Cheaters will always cheat, except for those who decide to mend their ways. For those who don’t mend their ways, the Cheater’s Strategy will always be their favorite tool & their only “salvation”.
“Love isn’t something you find. Love is something that finds you.” Unfortunately, it’s often not love that’s seeking defenseless victims but ruthless, determined criminals who have complete disregard for victims and laugh at their vulnerabilities as weaknesses.
The Panama Papers is a global investigation into the sprawling, secretive industry of offshore that the world’s rich and powerful use to hide assets and skirt rules by setting up front companies in far-flung jurisdictions.
Based on a trove of more than 11 million leaked files, the investigation exposes a cast of characters who use offshore companies to facilitate bribery, arms deals, tax evasion, financial fraud and drug trafficking.
Behind the email chains, invoices and documents that make up the Panama Papers are often unseen victims of wrongdoing enabled by this shadowy industry.
Private investigators provide leverage for negotiations as well as critical hard-to-come-by information that can affect key decision-making. Services typically include locating and interviewing witnesses, finding hidden assets, reconstructing accidents and assisting in a criminal defense. Private investigators help locate missing and exploited children, monitor child custody visitations, gather divorce evidence and are trained in the subtle art of surveillance. They can dig up background information on individuals or companies, investigate personal injury fraud or workers comp fraud, and conduct due diligence investigations. The key to negotiations or preparing for trial is having the right information. Many of the internet databases open to the public contain dated or stale information. In this business, old information is tantamount to no information. Private investigators have access to a variety of restricted proprietary databases containing the very latest intelligence.
However, like the legal profession, when it comes to private investigators there are the good, the bad and the downright ugly. To be forewarned is to be forearmed. Before you navigate the minefield of hiring and working with a private investigator, consider the following tips:
1. Finding a Private Investigator –Your best source of information will often be your peers. Speak with other attorneys, especially those with the same legal specialization. They will be able to steer you towards a reputable private investigator with which they have had a positive experience and away from the ‘Inspector Clouseau’ types, of which, there are many. Consider checking with the state P.I organizations for a list of investigators. Furthermore, you can find a local private investigator by searching online through Google, Yahoo! or other search engines.
2. Private Investigator Licensing–Private investigators are required to be licensed in Malaysia. Malaysian Home Ministry is the one who issued the license which is known as License “2B’ after the company passed stringent requirement set by the ministry. Apart from that, the license need to be renewed on yearly basis by the private investigation agency subject to it fulfilling the renewal requirement i.e. submission of the company annual return, staff training and many others . Therefore, make sure the PI that you want to hire is LICENSED !!!.
3. Complaints and Disciplinary Actions?-You may call the licensing body and find out if there have been any complaints filed on the investigator.
4. Are They Experienced? – It is appropriate to ask the private investigator on their experience when dealing with the P.I industry. Ask about the type of work they do. How long have they been a private eye? What is their background? You will find many investigators who have had decades of law enforcement or legal experience prior to become a private eye. You would not normally hire an immigration attorney to defend a client in a sexual assault case. Nor would you hire a private investigator that specializes in forensic accounting to assist you in a domestic surveillance. Be wary of p.i.’s who say “We do everything.” The term ‘Jack of all trades – master of none’ comes to mind. Along with their experience find out what their specialty is. How many years have they been conducting these types of investigations? Have they been deposed or testified in court?
5. College Degree and Professional Certifications-Although you can become a licensed private investigator without a college degree, any kind of formal education is certainly a plus. Degrees in criminal justice, criminology, sociology and psychology are beneficial for this type of career.
Professional certifications on the other hand are a dime a dozen. There are literally hundreds of them, many not worth the paper they are written on. In fact, there is one association, for example, that will send you a certificate declaring you a “Surveillance Expert” if you order their book on surveillance. The assumption being that you read the book. That being said, there are several certifications which are recognized world-wide and involve a great deal of time, money, studying and dedication to receive. They include the CFE (Certified Fraud Examiner) offered by the Association of Certified Fraud Examiners, and John Reid offer specialized seminars focusing on interviewing, confrontational interviewing, body language and interrogation techniques. These courses are used by law enforcement and private investigators and are highly valued.
6. References and Testimonials-Private investigators may or may not be able to provide you with references or testimonials. People hire private investigators to handle sensitive, delicate and sometimes embarrassing situations. Clients have a right to total confidentiality and often do not want to provide a reference or testimonial because they do not want to make it known that they have used the services of a PI. Other clients work for public entities or government bodies and are often not allowed to provide any type of testimonial. Again, the best source for referrals or testimonials would be your fellow attorneys.
7. Written Contract-Cast your mind back to those heady days when you were a bright-eyed and bushy-tailed One L and studying the exciting world of Contract Law. You were taught that Contract Law is key to our system of laws and it is how we enforce our agreements. Your private investigator should have a written contract for your protection and for theirs. It should detail exactly what the investigator will do and how much it will cost. Assume nothing. Make sure the investigator understands exactly what you want accomplished. Make sure you get a copy. But you already knew that, right?
8. Media Exposure-Has the private investigator published industry articles, a book, or taught a private investigation-related course? Is he or she known in the community? Do they have a web presence and a profile on LinkedIn? Are they viewed as an expert? Doing a little bit of research yourself will help you avoid the inevitable pain, disappointment, and regret you will likely experience by hiring a shady, fly-by-night PI.
9. Appearance-I was once retained by a corporation to handle a sensitive high profile staff matter, although I soon discovered I was not the first private investigator they interviewed. The first PI arrived for the interview wearing shorts and a t-shirt. He also had on a sweat-stained snow ball cap and earrings. The company’s director of corporate security was not impressed. You never get a second chance to make a first impression. Your private investigator should be articulate, well-groomed, and dressed professionally.
10. The Initial Consultation The initial consultation should be at your office, at a time of your convenience and it should be free. During this meeting, the P.I. should primarily be listening to you and finding out what your needs are. This will also give you an opportunity to size up your private investigator and make the determination if he or she is equal to the task.
11. Cost and Expenses Like attorneys, most private investigators charge an hourly rate anywhere from RM 180 per hour to RM 280 per hour or more, plus expenses. Some PI’s charge a flat rate for investigations, however even that rate is based upon an hourly charge. The more specialized the investigation, the higher the rate. If the rate is significantly lower it may be too good to be true. You may be dealing with an unlicensed investigator and opening yourself up to legal issues down the road. The cost of the investigation will revolve around how much time is needed for it to be completed. Paying a private investigator RM 8000 or RM 15,000.00 for services that save your client money, mitigate risk or keep them from serving time in prison is worth the cost.
12. Retainers Depending on the cost of the investigation many private investigators will ask for a retainer up front. This can also be the case if it is your first time working with a specific private investigator. The retainer, also known as an “evergreen retainer” may be equal to the expected cost of the investigation. Make sure your private investigator’s contract stipulates that they will not exceed the retainer without your authority. Additionally, since private investigators set aside specific hours to conduct surveillance and investigative work (thereby turning away other potential clients) the retainers are often non-refundable.
13. Communication (or the lack thereof) As Robert Plant sang“Communication breakdown, it’s always the same.” At a recent private investigator conference I attended it was announced that the #1 complaint clients had regarding private investigators was their lack of communicating with the client in a timely manner. After assigning an investigation give the private investigator at least a couple of days to get started and get back with you. A good PI. will keep in contact every 2 or 3 days until the investigation is completed.
14. Information a Private Investigator Cannot Provide Private investigators may not legally wire tap, obtain cell phone toll records through use of a pretext, obtain financial records without a court order, pull credit reports without a signed authorization or hack into someone’s email or social media account such as Facebook. So beware, there are investigators willing to do all of these illegal activities for a fee. If it comes out in discovery it’s going to bite you in the gluteus.
15. What Kind of Report Should I Expect? You should expect a detailed, well-written final report specifying the facts of the investigation. It should contain proper names, addresses, and times. It should not contain opinion or supposition. If surveillance was an aspect of the investigation then you should also receive a DVD of the surveillance. Some companies also embed photographs within the report. The video provided by your investigator must have a time and date stamp of the subject’s activities, otherwise it is worthless. A good final report will contain a narrative of the investigation, video prints, photographs, DVD’s, criminal or civil records, social media pictures and more depending on the type of investigation.
Private investigators can be an unlimited source of information and an incredible asset to your law firm. Following these tips will ensure that your experience with a PI. is both positive and productive. There is no need for the additional cost and overhead of hiring and housing in-house investigator. Create your own staffing solutions by finding a reputable and experienced private detective and using him or her as needed.
Based on article titled 16 Tips Attorneys Should Consider Before Hiring a Private Investigator by Scott Fulmer
Everybody knows what a Private Investigator is. Or, do they? The movies depict the Investigator as the cigarette-smoking observer dressed in a dark suit, often holding the newspaper, coffee cup, wearing sunglasses, hat and other incognito accessories. But, In real life, what is the purpose of a Private Investigator? What do they do? And how do you know if you need one?
You’re sitting on your front porch. You see a stranger walking towards your property. You have no idea whom he is. But he’s nicely dressed. He asks to come inside your house and look through your bank account records, view your checkbook routing number and account number, and jot down the 16-digit numbers of your credit cards. Hey, he also wants to write down all your passwords.
You say, “Sure! Come on in!”
Is this something you’d be crazy enough to do? Of course not!
But it’s possible that you’ve already done it! That’s right: You’ve freely given out usernames, passwords and other information in response to an e-mail asking for this information.
A common scam is for a crook to send out thousands of “phishing” e-mails. These are designed to look like the sender is your bank, UPS, Microsoft, PayPal, Facebook, etc.
The message lures the recipient into clicking a link that either leads to a page where they then are tricked into entering sensitive information or that link is infected and downloads malware to the users’ device.
The cyber criminal then has enough of your information to raid your PayPal or bank account and open up a new line of credit—in your name.
The message typically says that the account holder’s account is about to be suspended or deactivated due to (fill in the blank; crooks name a variety of reasons), and that to avoid this, the account holder must immediately re-enter login information or something like that.
Sometimes a phishing e-mail is an announcement that the recipient has won a big prize and must fill out a form to collect it. Look for emails from FedEx or UPS requiring you to click a link. This link may be infected.
Aside from the ridiculousness of some subject lines (e.g., “You’ve Won!” or “Urgent: Your Account Is in Danger of Being Deactivated”), many phishing e-mails look legitimate.
If you receive an e-mail from a company that services you in any way, simply phone them before you click on any link. If you click any of the links you could end up with malware.
Save yourself the time and just call the company. But you don’t even have to do that. Just ignore these e-mails; delete them. Nobody ever got in trouble for doing this. If a legitimate company wants your attention, you’ll most likely receive the message via snail mail, though they may also call.
In business, there are “knowns” and “unknowns.” Knowns can be good or bad, but in either case they help you assess, plan ahead and act accordingly. Unknowns afford no such luxury. They represent blind spots, risk areas – and they can lead your company into trouble.