Mystery Shopping

Are your customers getting the service you expect?

Mystery shopper services are an independent assessment of your operating procedures, code of conduct and your customers’ real experience. Mystery shopping in various industries; especially in a regulated industries environment i.e. financial industry will helps you identify gaps in expectation and take the necessary remedial action.

It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales.

At My Private Consulting Sdn Bhd, we work with you to understand your organization, its procedures and code of conduct. Posing as a real customer our mystery guest will perform the role and activities of any regular guest or customer. Our mystery shopping services are well planned and executed programs.